Et Cetera The Source for Computer Music and Audio Software and Hardware
TEL: 0161 456 7597
SUPPORT ACADEMIC
   
Terms and Conditions

The following are terms and conditions for the sale of goods that will govern any contract for sale that we enter into with you for products purchased from our web site. Please read these terms and conditions carefully.

Et Cetera Distribution Limited - Terms and Conditions

These Terms and Conditions tell you the rights and obligations you have. Please read these carefully. You may have other rights granted by law and these Terms and Conditions do not affect these.

Et Cetera Distribution Limited contact details

We are Et Cetera Distribution Limited, a company registered in England and Wales under number
5656773.

Our registered office is
50 Manor Road
Bramhall
Stockport
SK7 3LY
United Kingdom


You can telephone us on 0161 456 7597.
Outside UK tel: +44 161 456 7597

For any support queries on products supplied by Et Cetera Distribution please contact us on 0161 456 7597or at sales@etcetera.co.uk.

Purchasing from Et Cetera Distribution Limited

By submitting your order you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors). We will not use your details other than stated in our privacy policy and you may ask that your details be removed from our system by writing to the address above.

We are not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. You do not own the goods until we receive payment in full.

If you discover you have made a mistake with your order please contact us immediately on 0161 456 7597 or sales@etcetera.co.uk stating your order number name and postcode. If possible please do this before we confirm your order.

If you order software from us you will also be bound by the terms of the software licence supplied with the product.

Prices are checked regularly however if we find the price has changed when we receive your order we will contact you and ask if you wish to proceed.

All prices on our website are in UK pounds (sterling) and are inclusive of VAT unless stated otherwise but exclusive of delivery charges which will be payable as indicated at the time of placing your order.

Many of the products we sell are of a technical nature and it is not practical to publish detailed specifications of all the products and keep such specifications 100% up to date. All drawings, descriptive matter, specifications and advertising on our website are for the sole purpose of giving an approximate description of the goods. However, if you buy goods, which have an unsuitable specification which was not apparent from our website, we will accept the return of the goods if in new condition with all original packaging and documentation and refund any money paid for the goods.

Delivery

Most products are dispatched the same day working day - if ordered before 2pm GMT. In most cases if we are unable to dispatch a product to you within 28 working days of your order, we will email you with expected delivery details and give you the option to cancel your order. We aim to deliver to the mainland UK in 2-3 working days, Western Europe in 5-7 working days, Former USSR Countries and Eastern Europe in 7-10 working days and the rest of the world in 10-15 working days. Delivery times are only estimates and should not be taken as any form of guarantee.

We aim to deliver goods to you within the time indicated by us but we cannot give an exact delivery date. We also may deliver the goods in several consignments but will not charge any extra delivery for this. If we have not delivered the goods within 30 days of expected delivery for UK delivery addresses and despatched the goods within 30 days of expected despatch for overseas delivery addresses then you may cancel the contract and we will refund any money paid by you.

Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods.

As soon as we have delivered the goods you will be responsible for them. If you delay accepting a delivery, our responsibility for everything other than damage due to our negligence will end on the date the carrier tried to deliver the goods to you

Delivery Costs

Main land UK £2.95, Non Main Land UK and EU £15.00 and Rest of the World £24.00 wherever possible.

Large or heavy items may carry their own delivery charge, or may require that you get in touch for a quote. Some items are too heavy to be posted overseas, so if in doubt email sales@etcetera.co.uk.

Damaged or defective goods

We will supply goods that are free from defects in materials and workmanship for a period of 12 months (or longer if required by law) from the date of delivery.

You should inspect the goods when you receive them for defects or damage. If you find a defect or damage you must tell us within 14 days and we will arrange for their return to us or the manufacturer at no cost to you (only applies to UK address). If the goods returned under this clause are found to be in full working order these will be returned to you and an administration fee of 15% of the price of the goods along with the cost of carriage will be charged to you.

NOTE Where outer packaging is clearly damaged in transit please ensure that if you accept the delivery you sign Damaged Consignment. IF YOU DO NOT DO THIS WE SHALL HAVE NO LIABILITY FOR GOODS SAID TO BE DAMAGED ON DELIVERY.

Business customers

If you are a business or if the goods are used wholly or in part for business purposes we shall not be liable to you for any business loss including loss of profits (whether direct or indirect) business data, revenue, goodwill, or incidental, or consequential loss that you may suffer as a result of the purchase of goods from us. Any other liability shall be limited to the price paid for the goods. We do not exclude our liability for fraud or for death or personal injury. For our performance, time is not of the essence.  You will not export any goods purchased from us in contravention of United States of America export controls.

Other information

We may not keep a copy of these Terms and Conditions and your order and so we advise you to print a copy of them for your information in the future.

English law shall govern any contract between you and us and the courts of England and Wales shall have non-exclusive jurisdiction over any dispute. All dealings, correspondence and contacts between us shall be made or conducted in the English language.

If you have a credit account with us payment is due 30 days after the date of our invoice and we may charge interest for late payment calculated daily at 4% above Royal Bank of Scotland base rate both before and after Judgement.

Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions.

If you are a consumer within the EU (and not a business) you have the right, in addition to your other rights, to cancel the contract and receive a refund other than for software products which have been unsealed by you or recording media which has been used. You must inform us in writing of your desire to cancel within fourteen working days starting on the day after the day the goods are delivered to you. You must return the goods to us at your cost and we advise you to ensure the goods are adequately insured during any return journey. Alternatively, for goods at a UK address, you can arrange for us to collect the goods within 14 days of cancelling this contract, you must specify where and on what date the goods can be collected, (Monday-Friday between 9.00 - 4.30pm) collection costs will be charged to you. If you have not returned the goods within 14 days of cancellation, your right to cancel will be void.

Information on how to exercise this right will be provided with the delivery, or in an e-mail prior to delivery.

This is important. Please read carefully

If you are a consumer (and not a business) you have the right to cancel this contract for the purchase of products, other than Software that has been opened, or recording media which has been opened and/or used and without penalty. The right to cancel only applies to goods shipped to EU countries.

If you wish to cancel this contract, please write to Contract cancellation, Et Cetera Distribution Limited, 50 Manor Road, Bramhall, Stockport, Cheshire, SK7 3LY. To cancel this contract you must give us notice within 7 working days starting on the day after the day you receive the goods from us. Alternatively fax us on 0161 456 7357 or Email sales@etcetera.co.uk

We shall refund the total amount of money paid by you for the goods, less any delivery costs, within 30 days starting with the day on which we receive a notice of cancellation in writing from you, providing the goods have been received by us and are in mint condition.

We would remind you that once you have notified us of your desire to cancel the contract there is a legal requirement for you to take good care of the goods. You must return the goods to us at your cost to the relevant address below and we advise you to ensure the goods are adequately insured during any return journey. If you have not returned the goods within 14 days of cancellation, your right to cancel will be void.

Returns to:
Et Cetera Distribution Limited,

50 Manor Road, Bramhall, Stockport, SK7 3LY, UK.

We advise you to print and keep safe a copy of these Terms and Conditions.

 


Et Cetera Home Page

All prices on our website are in UK pounds (sterling)
Our Privacy Policy, Terms and Conditions, About Et Cetera
1993-2017 Et Cetera Distribution Limited