Et Cetera The Source for Computer Music and Audio Software and Hardware
TEL: 0161 456 7597
Get advance news on Sonar and FL Studio upgrades
SUPPORT ACADEMIC
   

 
Technical Support

Having problems with one of our products?

Try these steps:

1) Make sure you have followed the instructions for your product carefully. It's always worth reading them again just in case you've missed something.

2) Using the links below, go to the products manufactures website and download the latest patches and updates for your product. This alone solves most problems.

3) Using the links below, go to the products manufactures website FAQ section for your product. You will find all common questions are answered there.

4) If your products manufacturer has a UK telephone number, give them a call. All our product support numbers are national rate not premium!

5) Still no luck? Get in touch with us and we'll do our best to solve your problems as quickly as possible.

Et Cetera Support Department is open Monday to Friday from 9:45am to 5:15pm
Tel: 01706 285650
Email: support@etcetera.co.uk

Note to Finale users.
Et Cetera no longer deals with the Finale product range.
For UK Finale support please contact Music Sales on 01284 702600


Manufacturer Support

Support including patches, updates, tips for:
Mixcraft, CD/DVD Label Maker etc

can be found here:
http://www.acoustica.com/support/index.htm

Tel: 01792 702701
Support including patches, updates, tips for:
Music Creator, Home Studio, Guitar Tracks, Pyro, SONAR etc can be found here:
http://www.cakewalk.com/Support/

Tel: 01792 702701
Support including patches, updates, tips for:
UA25EX, UA-4FX and UA-1G etc
can be found here:
http://www.roland.co.uk/articles/default.aspx?c=4

Email: EMU.Support@customercare.creative.com
Support including patches, updates, tips for:
E-MU All Products
Can be found here:
http://www.emu.com/support

Support including patches, updates, tips for:
FL Studio All Versions
Can be found here:
http://www.flstudio.com

Support including patches, updates, tips for:
GPO, Big Band etc
products here:
http://www.garritan.com/support.html

Support including patches, updates, tips for:
Music Ace series All Versions
can be found here:
http://www.harmonicvision.com/techsupport/index.htm

Tel : 08450 800942
Support including patches, updates, tips for:
DJ Console All Versions
can be found here:
http://ts.hercules.com/eng/index.php

Support including patches, updates, tips for:
Marc, Trace, Seraph etc

can be found here:
http://www.marian.de/en/support

Support including patches, updates, tips for VFX, Cross, DVS etc can be found here:
http://mixvibes.com/support/

Support including patches, updates, tips etc. for MyVoice can be found here:
http://www.mu-technologies.com/

Support including patches, updates, tips etc. for MyVoice can be found here:
http://www.prodipe.com/en/support/technical-support

PG Music
(Band-in-a-Box)

Support including patches, updates, tips etc. for all PG Music products: Band-in-a-Box, PowerTracks etc. can be found here:
http://www.pgmusic.com/support.htm

Tel : 01923 438845
Support including patches, updates, tips etc. for all Tascam products can be found here:
http://www.tascam.de/en/index.html

Turtle Beach
(Voyetra)

Support including patches, updates, tips etc. for all Turtle Beach products: Audio Advantage etc. can be found here:
http://turtlebeach.com/support/

Support forum for G2M and B2M can be found here:
http://www.sonuus.com/forum/

General Forums
Sound on Sound have one of the best forums for getting help from fellow musicians and software owners

Et Cetera Home Page

All prices on our website are in UK pounds (sterling)
Our Privacy Policy, Terms and Conditions, About Et Cetera, Email Webmaster
1993-2017 Et Cetera Distribution Limited