Et Cetera The Source for Computer Music and Audio Software and Hardware
TEL: 0161 456 7597
SUPPORT ACADEMIC
   

 
Technical Support

Having problems with one of our products?

Try these steps:

1) Make sure you have followed the instructions for your product carefully. It's always worth reading them again just in case you've missed something.

2) Using the links below, go to the products manufactures website and download the latest patches and updates for your product. This alone solves most problems.

3) Using the links below, go to the products manufactures website FAQ section for your product. You will find all common questions are answered there.

4) If your products manufacturer has a UK telephone number, give them a call. All our product support numbers are national rate not premium!

5) Still no luck? Get in touch with us and we'll do our best to solve your problems as quickly as possible.

Et Cetera Support Department is open Monday to Friday from 9:45am to 5:15pm
Tel: 0161 456 7597
Email: sales@etcetera.co.uk

Note to Finale users.
Et Cetera no longer deals with the Finale product range.
For UK Finale support please contact Music Sales on 01284 702600


Manufacturer Support

Support including patches, updates, tips for:
Mixcraft, CD/DVD Label Maker etc

can be found here:
http://www.acoustica.com/support/index.htm

Support including patches, updates, tips for:
Music Ace series All Versions
can be found here:
http://www.harmonicvision.com/techsupport/index.htm

Support including patches, updates, tips for:
Marc, Trace, Seraph etc

can be found here:
http://www.marian.de/en/support

PG Music
(Band-in-a-Box)

Support including patches, updates, tips etc. for all PG Music products: Band-in-a-Box, PowerTracks etc. can be found here:
http://www.pgmusic.com/support.htm

General Forums
Sound on Sound have one of the best forums for getting help from fellow musicians and software owners

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