Et Cetera The Source for Computer Music and Audio Software and Hardware
TEL: 01706 285650
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Technical Support

Having problems with one of our products?

Try these steps:

1) Make sure you have followed the instructions for your product carefully. It's always worth reading them again just in case you've missed something.

2) Using the links below, go to the products manufactures website and download the latest patches and updates for your product. This alone solves most problems.

3) Using the links below, go to the products manufactures website FAQ section for your product. You will find all common questions are answered there.

4) If your products manufacturer has a UK telephone number, give them a call. All our product support numbers are national rate not premium!

5) Still no luck? Get in touch with us and we'll do our best to solve your problems as quickly as possible.

Et Cetera Support Department is open Monday to Friday from 10am to 5:30pm
Tel: 01706 285650
Email: support@etcetera.co.uk

Note to Finale users.
Et Cetera no longer deals with the Finale product range.
For UK Finale support please contact Music Sales on 01284 702600


Manufacturer Support
Acoustica
Support including patches, updates, tips etc. for GPO
products here:
http://www.acoustica.com/support/index.htm

Support including patches, updates, tips etc. for all Cakewalk products: Music Creator, Home Studio, Guitar Tracks, Pyro, SONAR etc. can be found here: http://www.cakewalk.com/Support/

Email: EMU.Support@customercare.creative.com
Support including patches, updates, tips etc. for all E-MU products here:
http://www.emu.com/support

Support including patches, updates, tips etc. for GPO
products here:
http://www.garritan.com/support.html

Tel : 08450 800942
Support including patches, updates, tips etc. for DJ Console, DJ MP3, 16/12 etc. here:
http://ts.hercules.com/eng/index.php

Support including patches, updates, tips etc. for all FL Studio products here:
http://www.flstudio.com

PG Music
(Band-in-a-Box)

Support including patches, updates, tips etc. for all PG Music products: Band-in-a-Box, PowerTracks etc. can be found here:
http://www.pgmusic.com/support.htm

Tel : 01923 438845
Support including patches, updates, tips etc. for all Tascam products can be found here:
http://www.tascam.de/en/index.html

Tel : 01908 366700
Support including patches, updates, tips etc. for all Yamaha products can be found here:
http://www.yamahasynth.com/

Tel : 02087 475949
Support including patches, updates, tips etc. for all Edirol products can be found here:
http://www.edirol.it/europe/pages.asp?p=support&id=12&la=UK

Turtle Beach
(Voyetra)

Support including patches, updates, tips etc. for all Turtle Beach products: Audio Advantage series, Record Producer, USB Music Studio Kit etc. can be found here:
http://support.turtlebeach.com/site/support/supporthome.asp

Support including patches, updates, tips etc. for all Harmonic Vision products: Music Ace series etc. can be found here:
http://www.harmonicvision.com/techsupport/index.htm

Griffin
(iMic)

Support including patches, updates, tips etc. for Griffin iMic can be found here:
http://www.griffintechnology.com/support/imic/

Support including patches, updates, tips etc. for Griffin iMic can be found here:
http://www.marian.de/en/support

Support including patches, updates, tips etc. for Guitar Pro can be found here:
http://www.guitar-pro.com/en/index.php?pg=support

Support including patches, updates, tips etc. for the Sibelius range can be found here:
http://www.sibelius.com/cgi-bin/helpcenter/search.pl?com=main

Support including patches, updates, tips etc. for MyVoice can be found here:
http://www.ipemusic.com/index.php?ml=6&lang=9&pid=6

General Forums
Sound on Sound have one of the best forums for getting help from fellow musicians and software owners

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